Connect customer service, OTP delivery and automation with WhatsApp Business API. Eligible businesses can keep their existing WhatsApp Business App and number through Coexistence. Guided setup typically takes 1–3 business days, subject to account readiness and approvals.
Everything your business needs to communicate at scale — all managed from one dashboard with real-time delivery reports and full audit logs.
Official Meta Business Partner access — verified, compliant WABA for enterprise.
Eligible businesses can connect the existing Business App and Cloud API on the same number. Our team checks suitability before setup.
Collect booking requests, lead details and other structured responses through forms inside WhatsApp.
Handle Facebook Page enquiries in the shared portal inbox with chatbot replies and agent takeover.
NLP-powered WhatsApp AI that understands Bahasa Malaysia, English, and Chinese naturally.
No-code visual flow builder — build, deploy, and manage intelligent chatbot workflows without coding.
Send and verify one-time passwords via WhatsApp — secure, cost-effective SMS alternative.
Guidance on the verification application; eligibility and approval are determined by Meta.
Team routing, escalation management, and SLA tracking for customer service operations.
Send images, videos, documents, and location via WhatsApp message templates.
Transfer incoming voice calls seamlessly to WhatsApp AI — unified voice and messaging.
Full delivery analytics dashboard with message status tracking and performance metrics.
Customisable call-to-action buttons, list messages, and reply buttons for engagement.
Send product catalogues and shopping carts directly through WhatsApp conversations.
Complete conversation logging and audit trail for compliance and operational review.
App Coexistence lets eligible teams continue using the Business App while adding API notifications and automation on the same number. Feature and synchronisation limits apply; our team can check your number and workflow.
For Facebook Page conversations, explore Meta Messenger. For current WhatsApp message rates and separately quoted add-on modules, see iwsapp.my pricing.
Structured menus and option lists for guided customer interactions
Quick reply buttons for fast customer responses and navigation
Click-to-call and visit-website CTA button templates
Showcase multiple products in a single scrollable message
Full product display page with cart and checkout integration
Send barcode and QR code images via WhatsApp templates
PDF, DOCX, and file attachments via WhatsApp message delivery
Share exact GPS coordinates and map locations with customers
Images, videos, and audio files via approved media templates
Mobiweb guides setup, number registration and template submission. Typical onboarding takes 1–3 business days; Meta reviews and account readiness can affect timing.
Our team guides you through the business account setup and verification process — fast and hassle-free.
We handle the WhatsApp account verification and Meta approval process on your behalf.
Configure your WhatsApp number, display name, business profile, and approved message templates.
Once setup and required approvals are complete, test your dashboard, API and message templates before going live.
OTP, transaction alerts, account notifications, and customer engagement
Dealer notifications, service reminders, and workforce communication
Appointment reminders, queue notifications, and patient communication
Order confirmations, delivery tracking, and customer support
Class announcements, parent updates, and assignment alerts
Custom workflow automation and AI-powered operational systems
Digital citizen communication and enterprise workflow integration
Staff onboarding, payroll alerts, and multi-channel employee communication
Get official WABA access, AI chatbot setup, and dedicated onboarding support — all from Mobiweb Group.