iCRM brings together customer relationship management, WhatsApp Business API communication, and AI automation into one unified platform — so your team can focus on building relationships, not switching tabs.
iCRM eliminates the need to juggle separate tools. Your customer data, communication history, and AI automation all live in one place.
Centralise all your customer data, lead pipelines, and sales activity in one structured database — accessible by your entire team in real time.
Communicate with customers directly from the CRM — send WhatsApp messages, view reply history, and manage conversations without leaving the platform.
Let AI handle routine customer queries, qualify leads, and trigger workflows automatically — your team steps in only when it matters most.
iCRM manages the entire customer journey — from initial inquiry through to after-sales support — with WhatsApp as the primary communication channel and AI handling the repetitive work.
Customer contacts you via WhatsApp, web form, or QR code — iCRM automatically creates a lead profile and assigns it to the right team member.
The AI chatbot engages the lead instantly — asking qualifying questions, collecting details, and scoring the lead based on your criteria.
Your sales team receives a notification with the full conversation history — they continue via WhatsApp directly from the CRM dashboard.
Post-sale, iCRM tracks customer health — AI handles routine queries, triggers renewal reminders, and escalates issues to your team.
iCRM is built for Malaysian and Singapore businesses — practical features that your sales, support, and operations teams will actually use every day.
Visual kanban pipeline — drag and drop leads across stages, set priority, assign owners, and track progress at a glance.
Every interaction — WhatsApp messages, calls, emails, notes — stored in a single customer timeline for full context.
Multiple team members handle WhatsApp conversations from one shared inbox with routing, tagging, and SLA tracking.
Deploy an AI chatbot that answers common questions in BM, EN, and CN — 24/7 without manual intervention.
Send WhatsApp template messages to segmented customer lists directly from the CRM — track delivery and read rates.
Set follow-up tasks and reminders — the system alerts your team at the right time so no lead falls through the cracks.
Real-time dashboards showing pipeline value, conversion rates, team activity, and customer response metrics.
Connect iCRM to your existing ERP, POS, e-commerce, or operations system via REST API for seamless data flow.
Tag customers by industry, region, product interest, or any custom label — then target them with precise campaigns.
Embed web forms or deploy QR codes to capture leads automatically into the CRM with zero manual data entry.
Define exactly what each team member can see and do — sales reps, managers, admins each have their own view.
Access your CRM and WhatsApp inbox from any device — designed for teams that work on the go.
Manage showroom leads, test drive bookings, and after-sales service follow-ups via WhatsApp.
Patient appointment management, reminder messages, and after-visit follow-up automation.
Track buyer leads, schedule viewings, and nurture long-cycle prospects with AI follow-ups.
Student inquiry management, enrolment follow-ups, fee reminders, and parent communication.
Order follow-ups, loyalty communication, promotional broadcasts, and customer support.
Client relationship management, project updates, invoice reminders, and referral tracking.
Lead qualification, document collection, policy renewal reminders, and client servicing.
Contractor and supplier management, project milestone updates, and quotation follow-ups.
Most CRM tools treat WhatsApp as an afterthought. iCRM is built with WhatsApp at its core — because that's where your Malaysian customers actually are.
WhatsApp is the #1 messaging app in Malaysia. iCRM puts it at the centre of your customer communication — not buried in integrations.
AI chatbot and automation are native to iCRM — not a third-party plugin. Smoother, faster, and fully integrated with your customer data.
Supports Bahasa Malaysia, English, and Chinese. Understands local business culture, working hours, and compliance requirements.
Uses the same enterprise WhatsApp Business API infrastructure that powers Mobiweb's 1,000+ clients — proven, reliable, and scalable.
No months-long implementation. Our team onboards you quickly — from setup to live conversations within days, not weeks.
All customer data is hosted within Malaysia — giving you full confidence over where your data lives.
Request a personalised demo — we'll show you how iCRM works for your industry and team size.